Question 1

What types of events do you handle under MICE services?

Accepted Answer

We manage all corporate events including board meetings, conferences, team building activities, incentive trips, product launches, exhibitions, and gala dinners. Our services are scalable from intimate gatherings of 10 to international conferences with 1000+ delegates.

Question 2

How far in advance should we book your MICE services?

Accepted Answer

We recommend booking at least 3-6 months in advance for major conferences and exhibitions. However, we can accommodate shorter timelines depending on availability. Contact us to discuss your specific needs.

Question 3

Do you provide services outside Nairobi?

Accepted Answer

Yes! We organize events across all 47 counties in Kenya, including coastal venues in Mombasa and Diani, safari lodges in Maasai Mara, and mountain retreats near Mt. Kenya.

Question 4

What is included in your MICE service packages?

Accepted Answer

Our packages typically include venue sourcing, logistics coordination, audio-visual equipment, catering, transportation, accommodation, branding, and on-site management. We customize each package based on your specific requirements.

Question 5

Can you handle international delegates and visas?

Accepted Answer

Absolutely. We provide comprehensive support including visa facilitation, airport transfers, accommodation, and cultural orientation for international participants.

Question 6

What size meetings can you handle?

Accepted Answer

We manage meetings from intimate 5-person board meetings to large management conferences with 500+ attendees. Our venue network spans boutique boardrooms to large convention centers.

Question 7

Do you provide same-day meeting services?

Accepted Answer

Yes, for standard meeting requirements. Contact us for urgent bookings, though we recommend at least 48 hours notice for optimal venue selection and preparation.

Question 8

Can you arrange meetings outside Nairobi?

Accepted Answer

Absolutely. We organize meetings in coastal venues, safari lodges, mountain retreats, and all major towns across Kenya's 47 counties.

Question 9

What audio-visual equipment do you provide?

Accepted Answer

Our standard package includes projectors, screens, sound systems, microphones, video conferencing facilities, and technical support. We can arrange specialized equipment based on your needs.

Question 10

What types of incentive trips do you organize?

Accepted Answer

We design diverse programs including safari adventures, coastal retreats, mountain expeditions, cultural immersions, and luxury wellness getaways. Each program is customized to match your company culture and recognition goals.

Question 11

How many participants can you accommodate?

Accepted Answer

From intimate groups of 10 VIPs to large teams of 100+. We scale logistics, accommodations, and activities to ensure every participant has an exceptional experience.

Question 12

Can you include team building activities?

Accepted Answer

Absolutely! We integrate professional team building exercises, leadership challenges, and bonding activities seamlessly into the travel experience.

Question 13

What is the typical duration for incentive trips?

Accepted Answer

Most programs run 3-7 days, though we can customize shorter weekend getaways or extended 10-day adventures based on your objectives and budget.

Question 14

What makes your conference venues different?

Accepted Answer

We move beyond traditional spaces to offer beachfront, wildlife-adjacent, luxury yacht, rooftop, and other unique Kenyan locations that inspire creativity and connection.

Question 15

How do you handle technical requirements in remote or unique venues?

Accepted Answer

We provide industrial generators, portable Wi-Fi, Bluetooth headphone systems for noise-sensitive areas, and complete AV solutions tailored to each specific environment.

Question 16

What safety measures do you provide for outdoor and wildlife venues?

Accepted Answer

We deploy professional rangers for game park events, lifeguards for waterside conferences, 24/7 security, and all necessary safety equipment for each unique setting.

Question 17

Can you combine conferences with team-building excursions?

Accepted Answer

Absolutely! We create packages that include scenic game drives, lakeside boat rides, beach escapes, and cultural tours to enrich your conference experience.

Question 18

What types of specialized equipment do you provide?

Accepted Answer

We provide unique solutions to match your event's requirements. Whether you need interconnected Bluetooth headphones for a wildlife setting, portable screens for a beachside conference, or industrial power for a remote site, we have you covered. We also provide elegant tents and full audio-visual setups for any location.

Question 19

What types of events do you manage?

Accepted Answer

We handle product launches, trade shows, exhibitions, brand activations, roadshows, corporate celebrations, gala dinners, fashion shows, and experiential marketing events.

Question 20

Can you design and build custom exhibition booths?

Accepted Answer

Yes! Our in-house design team creates custom booths from concept to construction. We handle everything including graphics, lighting, furniture, and technology integration.

Question 21

Do you provide staff for events and exhibitions?

Accepted Answer

Absolutely. We provide professional hosts, brand ambassadors, product demonstrators, registration staff, and technical support personnel.

Question 22

Can you manage events at outdoor locations?

Accepted Answer

Yes, we specialize in outdoor events including festivals, beach activations, park events, and roadshows. We handle tents, generators, security, and all outdoor logistics.

Question 23

What about post-event services?

Accepted Answer

We provide complete teardown services, equipment storage, post-event reporting with photos/videos, and ROI analysis to measure event success.

Question 24

What is the best time for Kenya safari?

Accepted Answer

Kenya offers excellent wildlife viewing year-round. The Great Migration in Maasai Mara peaks July-October. For beach holidays, December-March and July-September offer the best weather. We can recommend optimal timing based on your interests.

Question 25

Are your safaris suitable for families with children?

Accepted Answer

Absolutely! We design family-friendly safaris with age-appropriate activities, child-friendly accommodations, and flexible schedules. Most parks welcome children, though some lodges have age restrictions.

Question 26

What's included in your safari packages?

Accepted Answer

Our packages typically include park entry fees, accommodation, all meals, transport in 4x4 safari vehicles, professional guide services, and game drives. We can customize inclusions based on your preferences.

Question 27

Can you accommodate special dietary requirements?

Accepted Answer

Yes! We coordinate with lodges and camps to accommodate vegetarian, vegan, halal, kosher, and other dietary needs. Please inform us during booking.

Question 28

Do I need travel insurance for Kenya safari?

Accepted Answer

While not mandatory, we strongly recommend comprehensive travel insurance covering medical emergencies, trip cancellation, and evacuation. We can arrange insurance through our trusted partners.

Question 29

Are Tembea Kenya tours only for Kenyan residents?

Accepted Answer

No! While designed to encourage domestic tourism, our Tembea Kenya tours welcome all travelers—Kenyan residents, expats, and international visitors wanting authentic local experiences.

Question 30

Can I join a group tour or do I need to book privately?

Accepted Answer

Both options available! We offer scheduled group departures with fellow travelers and private tours for families/friends. Group tours offer better rates, while private tours provide flexibility.

Question 31

What's the difference between Tembea Kenya and regular safaris?

Accepted Answer

Tembea Kenya focuses on diverse Kenyan destinations beyond traditional wildlife parks—including cities, beaches, mountains, and cultural sites. It's perfect for weekend getaways and domestic exploration.

Question 32

Do you offer corporate packages for team building?

Accepted Answer

Yes! We design corporate Tembea Kenya packages combining team building activities with scenic destinations. Popular choices include Rift Valley challenges, beach retreats, and mountain adventures.

Question 33

When is the best time for Kenya safari?

Accepted Answer

Kenya offers excellent wildlife viewing year-round. The Great Migration in Maasai Mara is July-October. Dry seasons (June-October and January-March) offer easier wildlife spotting. We can recommend optimal timing based on your interests.

Question 34

What should I pack for a Kenya safari?

Accepted Answer

Neutral-colored clothing (khaki, beige, olive), comfortable walking shoes, sun protection, binoculars, camera with zoom lens, insect repellent, and light jacket for morning drives. We provide detailed packing lists after booking.

Question 35

Is Kenya safari safe?

Accepted Answer

Absolutely! Kenya is a safe safari destination when traveling with professional operators. Our experienced guides prioritize safety, vehicles are well-maintained, and lodges have security. We provide 24/7 support throughout your safari.

Question 36

Can I see the Big 5 in Kenya?

Accepted Answer

Yes! Kenya is one of the best destinations to see all Big 5 animals (lion, leopard, elephant, buffalo, rhino). Maasai Mara and private conservancies offer the highest chances of seeing all five species.

Question 37

Do I need vaccinations for Kenya safari?

Accepted Answer

Yellow fever vaccination is mandatory if arriving from endemic countries. We recommend malaria prophylaxis and routine vaccinations. Consult your doctor 4-6 weeks before travel. We provide health advisory information after booking.

Question 38

Can I combine safari with beach holiday?

Accepted Answer

Absolutely! We offer combined safari and beach packages. After your wildlife adventure, relax on Kenya's beautiful coast in Diani, Watamu, or Malindi. This combination is very popular.

Question 39

What types of vehicles do you offer?

Accepted Answer

We have Safari Land Cruisers (4x4), luxury sedans, SUVs, minivans, tour vans, and coaches/buses. All vehicles are modern, well-maintained, and suited for Kenyan roads and terrains.

Question 40

Are your drivers licensed and experienced?

Accepted Answer

Yes! All our drivers are professionally trained, fully licensed, and experienced. Safari guides have wildlife knowledge, while chauffeurs are skilled in executive service and route planning.

Question 41

Can I hire a vehicle for self-drive?

Accepted Answer

We primarily offer chauffeur-driven services for safety and convenience. However, self-drive options may be available for specific vehicles subject to requirements. Please inquire for details.

Question 42

Do you provide airport transfer services?

Accepted Answer

Yes! We offer 24/7 airport transfers from Jomo Kenyatta International Airport (JKIA), Wilson Airport, and Moi International Airport in Mombasa with meet-and-greet service.

Question 43

What's included in your vehicle hire rates?

Accepted Answer

Rates include vehicle, professional driver, fuel (within agreed mileage), insurance, and basic maintenance. Park fees, accommodation, and meals are typically separate unless specified in safari packages.

Question 44

How many passengers fit in a safari Land Cruiser?

Accepted Answer

Our Land Cruisers comfortably accommodate 4-7 passengers plus the driver-guide. Each passenger gets a guaranteed window seat for optimal game viewing and photography.

Question 45

Are safari vehicles suitable for rough roads?

Accepted Answer

Absolutely! Our 4x4 Land Cruisers are specifically designed for African terrains. They handle rough park roads, river crossings, and off-road conditions safely and comfortably.

Question 46

Can I charge my camera during safari?

Accepted Answer

Yes! Vehicles have USB charging ports and power outlets. We recommend bringing portable power banks as backup, especially for multi-day safaris.

Question 47

Do safari guides speak English?

Accepted Answer

Yes, all our safari guides are fluent in English. Many also speak additional languages including German, French, Spanish, and Italian. Specify language preferences when booking.

Question 48

How do I book a chauffeur service?

Accepted Answer

Book via phone, email, or our website. Provide pickup/drop-off locations, date, time, and vehicle preference. We confirm availability and send driver details before your trip.

Question 49

Are your drivers professionally trained?

Accepted Answer

Yes! All chauffeurs undergo rigorous training in defensive driving, customer service, and route knowledge. They're licensed, background-checked, and maintain the highest standards of professionalism.

Question 50

Do you offer airport transfer services?

Accepted Answer

Absolutely! We provide 24/7 airport transfers from JKIA, Wilson, and Mombasa airports. Our drivers track flight arrivals and offer meet-and-greet service with name placards.

Question 51

Can I book for multiple days or long-term?

Accepted Answer

Yes! We offer flexible hourly, daily, weekly, and monthly packages. Long-term corporate accounts receive preferential rates and priority service.

Question 52

What areas do you cover?

Accepted Answer

We operate across Nairobi, Mombasa, Kisumu, and all major Kenyan cities. Inter-city transfers and upcountry journeys are available with advance booking.

Question 53

Who needs an ETA to enter Kenya?

Accepted Answer

All international visitors (except citizens from African countries, with Libya and Somalia exceptions) need an ETA. We handle the entire application process including document verification and submission.

Question 54

How long does ETA processing take?

Accepted Answer

Standard processing takes 3-5 business days. We offer expedited services for urgent travel. Apply at least 2 weeks before departure for peace of mind.

Question 55

Can you help with work and student permit applications?

Accepted Answer

Yes! We assist with all permit types including Class A (self-employed), Class B (defined employment), Class C (spouse/dependent), Class D (specific projects), Class G (students, missionaries), and renewals.

Question 56

Do you assist with visa extensions?

Accepted Answer

Absolutely! We handle all types of visa extensions including tourist visa extensions, special pass extensions, and overstay regularization. Apply before your current visa expires to avoid penalties.

Question 57

What is a resident passport and who needs it?

Accepted Answer

A resident passport is for foreign nationals permanently residing in Kenya who don't hold Kenyan citizenship. We assist with applications, renewals, and replacement of lost/damaged resident passports.

Question 58

How long does Kenya ETA processing take?

Accepted Answer

Standard processing takes 3-5 business days. We recommend applying at least 2 weeks before travel. Expedited services available for urgent travel needs.

Question 59

Can I apply for ETA on arrival in Kenya?

Accepted Answer

Kenya discontinued visa-on-arrival in 2024. All visitors must obtain ETA before travel. Apply online through our service for hassle-free processing.

Question 60

How long is Kenya ETA valid?

Accepted Answer

Single-entry ETA is valid for 90 days from date of issue. You can stay in Kenya for up to 90 days. Multiple-entry ETAs available for longer validity.

Question 61

What if my ETA application is rejected?

Accepted Answer

Rejections are rare with proper documentation. We review applications before submission to minimize rejection risk. If rejected, we help identify issues and assist with reapplication.

Question 62

Do I need ETA if I'm from an African country?

Accepted Answer

Most African Union citizens (except Libya and Somalia) don't need ETA—they receive visa-free entry for 90 days. Confirm your specific country's requirements with us.

Question 63

Should I get travel insurance for my Kenya trip?

Accepted Answer

While not mandatory, we highly recommend comprehensive travel insurance covering medical emergencies, trip cancellations, and baggage loss. We can connect you with trusted insurance providers.

Question 64

How early should I apply for visa extension?

Accepted Answer

Apply at least 7-14 days before your current visa expires. Early application avoids overstay penalties and allows time for processing. Last-minute extensions are possible but may incur rush fees.

Frequently Asked Questions

MICE Services